Make a note of the issue like any sound or error message and give us a call or fill out the contact form to get in touch with us. It will help us to give you a better quote. In most cases, we are able to give you a quote over the phone but for some either you can drop your device to us or talk to us so that we can arrange courier pickup for you.

Get a quote over the phone and be sure of the cost. Quote is free for software related issues. But for hardware related issue, we charge a small free for our effort and time. This fee is adjusted with the final payment if you confirm the job. Just call us if you are not sure and we will guide you through and advice a quote over the phone.

Once you confirm the quote, we will advise you of an approximate ETA to get your data back. Depending on the issue on the device and it may take days or weeks. Our team will contact you if we finish before the ETA and organize for return.

If you accept the quote, you can either drop off the drive/phone to us or ask us to arrange pickup. Once the recovery is done. We provide you with a snapshot of the folders/files recovered for you to confirm. Once you confirm, we can post the drive back to you or you can collect in person. A full payment is required before collecting the data drive.